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IMPORTANT NOTICE: If you need us to change your shipping address, the ONLY WAY to do so if to NOTIFY US. Going forward, please use this new Change of Address form to do so.
Note: Changing your address in your Customer Account has NO EFFECT on where you shipment goes: your original Rewards Selection has already moved to a different database which is NOT linked to your Customer Account.
Our Survey about Reopening the TGG2 Pledge Manager was very successful, with nearly 800 replies. (Click for Full report)
The results were massively in favour of re-opening the Pledge Manager, as you can see on the interactive image below:
→ So we are reopening the Pledge Manager, effective immediately. ←
Many of you also expressed an interest in purchasing additional shipments, as you can see on the full survey report.
This got us thinking that maybe we could do something more for you... So it took us a bit longer than planned to announce the re-opening of the Pledge Manager, because we used that time to work on reducing the price for additional shipments. Keep reading for more details!
First, you'll be happy to know that Shipping is now Free when you go through the Pledge Manager a second time. We will combine your selection with your previous Rewards Selection.
(Note: If for some reason this is your FIRST time going through the Pledge Manager, then please know that we have just now adjusted your Store Credit to cover your shipping cost. Contact us directly (opens an email window) if anything is unclear.
Over the past few weeks, we were able to negotiate a special one-time deal with our shipping partners. We also reviewed how we could lower our in-house costs for this now that we've got you all set up in our shipping databases.
And the result is that we have been able to lower the shipping cost for additional shipments to $11.90 each, instead of the forecasted $14 we announced in our last Update. On top of this, if you recall, those who answered the survey now have an additional $5 Store Credit to spend, so if an extra shipment is something you want, it will only cost you $6.90!
To purchase additional shipments and understand when they will ship, head over to the EXTRA SHIPMENTS section and choose ADDITIONAL SHIPMENTS. All the details on how this will work are explained there. Remember that you must Sign In to see these pages...
After spending the last few months working with the foundry on many aspects of the manufacturing (better sprues, better gate systems, new mould layouts for more efficient picking, etc.), we finally sorted another issue that has been in the way for some time: a few batches of our minis were tricky to clean and even, if a few rare cases, nearly impossible to get the paint to stick to them.
As you can imagine, it was a major concern to us, especially because despite our many efforts and a crazy number of tests we did, it was nearly impossible to replicate the problem. Some of you were very helpful as they also ran their own tests in many different situations.
In the end, it turns out that on occasion, one of the release agents that was used by the foundry was generating a bad reaction with the resin, but only on certain occasions. The suppliers of the resin and of the release agents were unable to give an explanation on what could be happening.
So, the solution was to have a release agent specially formulated for us, based on the very particular specifications of our foundry and the unique requirements of resin spin-casting.
In the end, this means that the miniatures manufactured from now on will be a breeze to clean. While we still recommend, for best results, that you follow the cleaning instructions provided in each parcel we ship you, the tests we did showed that the miniature can be perfectly cleaned by washing them with dishwasher liquid and warm running water, then wiped dry with a paper towel. The wiping is important as it helps take away any film residue left over.
We have a bunch of brand-new drink mats for you, this time covering the evil girls of TGG2, that is, the Dark Elves and the Lust Elves. You'll be getting one or more of them in your shipments. And if you'd like more of them, they'll soon be available online for purchase in our regular shop.
We also have a brand-new bookmark, this time showcasing Ascended Sister Erzebel, Great Seraphim, and the Avatar of Shaah. It's a small thing, but we love to be able to have some extra goodies to give away to you our backers whenever we can!
As planned, all the moulds for the Heroines and Troops are now done, and we have approved all their prototypes. The foundry is now in full casting mode for them. Once the bulk of that casting is done, the moulds for the Monsters and Machines will be created, then they too will be cast. Metal Heroines will also be done around that time. You can review our previous Update for more info on this process.
As always, you can follow the production schedule in real time to know when models become in stock.
At this time, it is not possible to give you a precise order for casting the miniatures. We first want to focus on the most popular minis of the project: they are the Regular Sisters, and Erzebel. It allows us and the Foundry to fine-tune the work on the new moulds. But many other factors impact production, so the order will be altered dynamically every week, if not every day.
But of course, we are continuing to update our live production schedule. And if we can add some info on the casting order in the next few days, we will do that ASAP.
Finally, we wanted to share with you some more behind-the scene work. The thing is, we were not really happy with how the Draahks had turned out in the end. We felt they were a bit too small and that the miniatures were not doing justice to the sculpts. So, despite the extra cost, we scrapped the moulds and the casts, increased their sizes, reprinted the masters and went through the moulding process a second time. Now, they'll truly strike fear in the heart of your opponent when you'll deploy them on the gaming table.
And finally, the entire team extends our warmest wishes to you all for a happy and wonderful holiday season!
Take a break from the holiday frenzy, grab your favourite mug of tea, a hot spiced wine or some eggnog, and check out these images, which represent a sample of the prototype sprues that we've received over the last several weeks.
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At Raging Heroes, every army we create starts with carefully chosen ingredients. For the Dark Elves, you've got: Refinement. Elegance. Extreme Evil. Gothic fashion. Japanese Rock bands. Scandinavian fairy tales illustrations from the 19th century. Find out more about your past and future favorites!
Russell Webb
January 11, 2017
Is there a known closure date for this reopened pledge manager? I raised this question weeks before but all comments seem to be getting completely ignored and/or deleted.